Monday, 25 April 2016

ServiceNSW,Digital Service Representative Jobs in Australia



(Forster) Full Time

Digital Service Representative - Forster - Full Time

Are you someone who is passionate about on-line technology?
Do you get great satisfaction from helping Customers?
Are you looking for a role with Career Growth?

Remuneration:

Maximum total Remuneration Package $67,720.87. Package includes Base Salary $48,436 - $61,097, employer's contribution to superannuation and annual leave loading.

Opening hours:
7.00am-7.00pm Monday - Friday & Saturdays 8.30am-3.00pm
Please note this will be on a rotating roster across 5 days.

At Service NSW, a positive customer experience is our highest priority. We want to simplify the way customers do business with government and transform our customers? experience through excellent service.


As a Digital Service Representative (DSR) you play a critical role in the way the public access NSW Government Service. You will do this by demonstrating and educating the Public on ways they can perform transactions online.

The key accountabilities for the role include:
  • Deliver great customer experiences through the use of on-line technology.
  • Provide timely, accurate, effective and high quality customer service consistent with Service NSW service standards and business requirements, as assessed by internal reviews and customer feedback
  • Promote the adoption of digital services and educate users
  •  Identify the purpose of the customer visit and assist with digital queries appropriately
  •  Develop and maintain a sound knowledge of information resources particularly in the digital space. Contribute to improve the efficiency of work processes and the implementation of changes in the workplace.
To be successful you will have:
  • High level of professionalism and a strong customer focus;
  • Excellent written and verbal communication skills
  • The drive and focus to exceed customer expectations
  • Passion for educating the public on online Technology
  •  Previous telecommunication or technology base retail experience will be highly regarded, although not essential. You be working as part of the Service Centre Team and will report to the Service Coordinator (as per Position Description)
Sound like you?

At Service NSW we are creating a culture to enable you to grow your career through professional development and learning.

To join the Service NSW team, click here for further information:

Click here to download Position Description
  
Applications can only be submitted electronically online via the JobsNSW website.


Applications Close: Tuesday 26th April 2016 (11:59pm)
 
Thank you for your interest in applying for a role with Service NSW.  Please note that due to high volumes of applicants applying for frontline roles this advert may be withdrawn without notice.

If you are interested in becoming part of the team we encourage you to apply early.
 

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