Monday, 20 June 2016

City of Canning,Customer Service Officer Jobs in Australia



(Casual Position)
(Reference Number: 76-16)
"Above All – Service"
The Position
Provide professional, friendly and courteous customer service to internal and external customers and advise on all facets of Council services and operations.
You will be the single point of contact for residents and rate payers of the City of Canning and effectively handle enquiries, service requests, bookings, payments and complaints via the contact centre, front desk, em
ail and written correspondence and online channels.
Key areas of accountability for this position will include;
·         Respond to incoming phone and in-person queries and provide accurate, timely and appropriate advice/assistance to customers in a professional, friendly and courteous manner.
·         Provide accurate, timely and appropriate advice and assistance to customers in all aspects of Council Operations utilising all available resources; and
·         Accurately log all calls and in person contacts into the CRM system, providing case notes where required.
The City's operating hours are between 8.00am – 5.00pm and you will be able to work a minimum of a 4 - 5 hour shift and or a full day as required. The position will be 15 - 20 hours per week and up to 30 hours in peak periods of the year.   
Salary: $33.10 - $34.10 per hour plus 25% loading (dependent on experience and qualifications) plus superannuation.
How to Apply: Please read the attached position description and selection criteria before applying for the position through our job vacancies website, http://careers.canning.wa.gov.au.
Please include your resume and a covering letter addressing the selection criteria quoting Reference Number 76-16.
Applications close 5.00pm, Tuesday 21 June 2016.
Enquiries: All information regarding the role is provided in the Position Description. For specific information regarding the role please contact Jay Ellis, Manager Customer Service on (08) 9231 0574.
Applicants are required to demonstrate a commitment to the City of Canning values of Safe & Supportive, Professional, Accountable & Honest, Responsible and Caring.

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