Tuesday, 14 June 2016

Woolworths Limited,Customer Service Crusader | A Fresh New Direction

Ready for a challenge? Ready to take the leap into the corporate world? This is for you.

  • Dynamic, market leading operation
  • Accountability and Autonomy
  • Attractive salary + long term career development

About Us

Founded in 1924, Woolworths Limited is Australia's largest retailer with more than 3,000 stores across Australia and New Zealand employing more than 195 000 people. Woolworths manages some of Australia's most recognised and trusted brands in food, liquor and merchandise;  think Woolworths, BWS, Big W and Dan Murphy’s to name a few.  We endeavour to create a world class experience for our customers across all of our stores and platforms.

Our Primary Freight team based at Yennora, provide a streamlined transport service from our vendor/supplier facilities to our Woolworths Distribution Centres across Australia. Our Customer Support team are dedicated to providing the best service to our vendors, transport partners and internal stakeholders.

About the Role

This role is suited to a solutions based customer service crusader. It is so much more than just order taking, our team can overcome obstacles, think outside the square, and drive results.  

A typical day will see you:

  • Responding to customer enquiries and orders via phone and e-mail
  • Investigating returns and stock that is lost/damaged in transit
  • Work within our systems (SAP/ Salesforce) to manage customer outcomes
  • Escalating unresolved issues to the Customer Service Manager
  • Communicating with vendors, carriers and key internal stakeholders
  • Prepare claims letters for carriers and investigating vendor claims
  • Weekly reporting on the team KPI’s/Results

About You

We’re looking for our next superstar with the following experience:

  • At least 2 years experience in a Customer Service environment, where problem solving, prioritisation, adaptability and innovation are used everyday
  • Demonstrate experience managing relationships with multiple key stakeholders
  • Experience in learning and using computer systems and the ability to adapt and learn quickly

In return for your awesomeness, we will offer you:

  • Attractive salary package and staff discounts
  • Free secure parking and on-site gym and cafe
  • Training and education and an exciting career

Want to connect? Connect with me on LinkedIn (Sarah Turner) We’re also social! - connect with us at #WOWcareers through LinkedIn, Facebook, Instagram or via www.wowcareers.com.au #LI

Sound like your next opportunity? Apply now or head along to www.wowcareers.com.au

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