Friday, 19 August 2016

TAFE NSW,CRM System and Communications Administrator



North Coast TAFE is seeking a CRM System and Communications Administrator to be based at the C,offs Harbour Education Campus on the North Coast of NSW.

This position contributes to the continued s
uccess of North Coast TAFE by providing specialist CRM system and communications administration and project assistance for the implementation and management of world-class customer relationship management (CRM).

You?ll love this role if you:
  • Thrive being part of a high performing team in a very fast paced environment
  • Get a buzz out of solving problems - the more complex the better
  • Like working with people to achieve things, and are happy to operate cross-functionally
  • Enjoy being involved or solicited for your feedback, opinions or expertise
  • Are known for getting the job done, and are always busy because of this?
Reporting directly to the Director, Customer Engagement and Student Support, this position:
  • Configures, builds and maintains the self-service knowledge bases to ensure easy access to the full range of information commonly sought by North Coast TAFE customers
  • Assists the Project Manager, CRM with a range of project management activities
  • Assists in the development and management of a tiered approach to CRM trouble shooting and problem solving, including effective staff self-service, IT service desk first tier enablement, and Tier 2 specialist CRM internal and vendor support
  • Provides a range of CRM mechanisms for continuously improving customer engagement, experience and insight
  • Promotes and enables new processes and technologies to drive an outstanding CRM experience for customers and staff
  • Contributes to a range of CRM organisational change activities including communication and training

If you have:
  • Demonstrated CRM implementation and administration experience including:
    a. CRM project experience including system implementation and user testing
    b. Solid understanding of CRM customer lifecycle concepts as they apply to higher education, including marketing, sales, service and support
    c. Ability to lead and influence a range of staff and project stakeholders across multiple functions in a large organisation to achieve results
    d. Experience in analysing and streamlining customer-facing business processes for effective leverage of CRM capabilities
  • Have terrific communication and team working skills, a passion for continuous improvement and superb attention to detail
  • An eye for design, deep empathy for customers and computer users, and the belief that you just might have the knack for picking what ?looks right? in an online customer environment
  • Are confident around complex software systems, with a strong desire to really learn what makes them tick

    We would love to hear from you!


North Coast TAFE is an award winning provider of quality vocational education and training (VET) and one of the largest regional training providers in Australia in the dynamic and fast-growing North Coast NSW region.

This is a unique opportunity to contribute to the community at a local, national and international scale, while also enjoying the spectacular lifestyle of North Coast NSW.



Location: Negotiable between North Coast TAFE campuses

Status: 2 positions available (one 12 month temporary contract and one 8 month temporary contract). These contracts may be extended subject to business needs.

Job Grade/Classification: Clerk Grade 5/6

Reference Number: 00004NIF

Closing date: Wednesday 24 August 2016, 11.59pm

Job Specific Enquiries please contact Jessica Nash, Talent Resourcing Officer on 02 6586 2294

Applicants are encouraged to obtain an information package and carefully read the position description, available here:

Information Package

Position Description

Interested? Check out our ?Work with us!? page

NOTE:

It is an offence for a person convicted of a serious sex offence to apply for this position. Relevant screening checks will be conducted.

This is a child-related position. Applicants must have a valid and current Working with Children Check (WWCC) Clearance as a condition of employment. To apply for a WWCC Clearance, please visit the Children Guardian?s website at www.kids.nsw.gov.au.
Please note that only the successful candidate will need to go through this process.

Only applicants who have the right to work in Australia need apply.
 

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