Tuesday, 30 August 2016

Zambrero Pty Ltd,Retail Operations Administrator Jobs in Australia



About Our Business
Zambrero is Mexican with a Mission. We were founded in 2005 by philanthropist and entrepreneur Dr Sam Prince and have quickly grown to become Australia's largest Mexican franchise. We are dedicated to delivering fresh, healthy and delicious food to our customers while doing our
part to end world hunger. Through our Plate4Plate initiative, where for every burrito or bowl you purchase at Zambrero we donate a plate of food to someone in need, we have donated over 9 million meals to date…and counting. We have over 115 restaurants in Australia located in every state and 10+ restaurants in Thailand, New Zealand and Ireland. We are growing rapidly and will to continue to expand throughout Australia and internationally opening 40+ restaurants per year.
Retail Operations Administrator
The Retail Operations Administrator will be responsible for the coordination and organisation of the National Retail Operations Team.
This critical role will encompass a number of key responsibilities, including but not limited to the following:
  • Restaurant support - Managing all administrative requirements in the lead up to and post a new restaurant opening
  • Customer complaints -  Maintaining, analysing, responding to and reporting on customer complaints using Customer Relationship Management (CRM) System
  • Administration of the Learning Management System (LMS) - Establishing and maintaining the LMS, including creating and managing documents, calendar and overall database
  • Maintenance of all operations manuals - Ensuring that all manuals are regularly updated with current content
  • Project Coordination - Coordinating and organising all projects by keeping up to date gantt charts, providing project report / updates and meeting minutes
  • Communications - Managing all learning and retail operations communications to the franchise network
  • IT Support - Providing administrative support the IT Department
  • Reporting and Administrative Management - Running all required monthly reports for the Management team and Board of Directors
What we can offer you
  • The opportunity to make a difference by working for a Humanitarian organisation committed to tackling world hunger through its Plate 4 Plate program
  • Work with, learn from and be inspired by one of Australia's best entrepreneurs, 2012 Young Australian of the Year Dr Sam Prince
  • Be a part of a recognisably global, award winning brand (2015 Enterprise of the Year, listed as one of the fastest growing Franchises by BRW magazine in 2011-2015)
  • Dynamic and rapidly growing company with an innovative, passionate and vibrant workplace culture
  • Opportunity to learn a wide range of business acumen across a wide skill base from strategic decision making to day to day business operations - no two days are the same
  • Ongoing professional development opportunities
Key Selection Criteria
Suitable professionals with the following skills and experience are encouraged to apply: 
  • Humanitarian values in line with our company mission and CSR policies
  • Demonstrates a passion for excellence and a drive for results
  • High level of flexibility and positive approach to the changing demands of a rapidly growing organisation
  • Addresses challenges in a respectful manner
  • Trustworthy and demonstrates strong integrity
  • Exceptionally developed written and verbal communication skills
  • Personal Effectiveness / Interaction - Self manages in accordance with the Zambrero mission and values, demonstrates diplomacy when dealing with difficult people or situations
  • Ability to demonstrate initiative, flexibility and attention to detail in a busy, changing work environment
  • Ability to plan, prioritize and organise work schedule and work within tight timelines
  • Demonstrated experience contributing to the effective functioning of a productive team
Our Retail Operations Administrator position offers significant growth opportunities. For further information regarding Zambrero including our Vision and Founder, please refer to our website www.zambrero.com.
All applications will be considered in professional confidence. To register your interest for the Retail Operations Administrator role, please apply today!


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