Monday, 3 October 2016

PAUL-TEC SECURITY,Service Manager Jobs in Australia

About us
Founded in 1977 - Paul-Tec Group is an innovative industry leader in the field of CCTV, Intruder Alarm Systems and back to base monitoring solutions across Australasia & China. We love security, innovation and we love exceeding our customers' expectations - it's what we do! Join us and work with leading edge technology while growing your career as part of our dynamic team.
About the opportunity

Your primary responsibilities will include:
Team Management
Lead team of in house security service technicians and external contractors with kindness and respect while finding ways to challenge them to achieve KPI's and to be their best
  • Train and organize the team to complete service work in an efficient and effective manner
  • Support team members through enquiries, emergency calls, trouble-shooting, and incoming information requests
  • Manage suppliers, contractors and projects within Paul-Tec's Total Quality Management (TQM) Framework.
  • Support technicians to follow company procedures, industry best practices and standards.
Work Management
  • Manage Customer Service Relationship (CRM) tool, receive and reply to customer requests for service calls in a timely manner.
  • Engage with customers about service issues or queries, and work with sales staff in setting managing job completion timeframes.
  • Manage work distribution & orders, overall performance of technicians & contractors with a view of achieving efficient service delivery and satisfied customers 
  • Establish and maintain standards of performance, adherence safety policies and procedures and compliance with regulatory requirements.
  • Ensure timely invoicing of customers for installations, service calls and completed works.
About you!
The key to success in this exciting role is you!
If you have;
  • Minimum 3 years of relevant work experience in the Security Industry and/ or management experience in a service oriented industry (Essential)
  • Working knowledge of operation of alarm panels, CCTV and related security equipment
  • Ability to work well with and organise a talented team of people
  • Strong organisational stills, being able to proactively plan and schedule projects and manage a systematic method of getting work done
  • Strong project planning and time management skill
  • Good judgement & ability to adapt quickly to change
  • Proficiency in computer & smart phone applications
  • Customer focused "can do" attitude – respectful and professional when interacting with team members, customers, contractors, service providers
...then we look forward to having you on our team!
To apply please forward cover letter and a copy of your CV to
Please note: The successful applicant must hold a current Security Industry Licence
Only short listed candidates will be contacted.
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