Friday, 11 November 2016

DFP Recruitment,Product Support Specialist Jobs in Australia

  • Clinical Terminology Section
  • Sydney, Melbourne, or Brisbane
Better use of data and technology can help people live healthier, happier and more productive lives. Digital health can make a real difference to people's health by giving them greater control and better access to information.

Tasked with improving health outcomes
for Australians through the delivery of digital healthcare systems and the national digital health strategy for Australia, the Australian Digital Health Agency (the Agency) commenced operations on 1 July 2016.

The Agency is responsible for national digital health services and systems, with a focus on engagement, innovation and clinical quality and safety. Our focus is on putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them.
Reporting to the Director, Terminology, the Product Support Specialist will take responsibility for providing general and technical support to a broad range of users and implementers of the National Clinical Terminology Service (NCTS) products SNOMED CT-AU, the Australian Medicines Terminology (AMT) and related terminology authoring tools. Stakeholder management is a key element to encourage the adoption and successful implementation of NCTS terminology products in Australia.
The key responsibilities will include:
  • Support the Product Support Lead in the provision of product support and consulting services to NCTS product licence holders and the healthcare community in general.
  • Resolve terminology product support requests by understanding customer requirements and use cases and applying knowledge to deliver relevant and comprehensive guidance to the target audience.
  • Develop and deliver training material for a range of audiences including business, clinical and technical stakeholders.
  • Assist in the development of technical implementation guidance and other product support materials to enable quality implementations of SNOMED CT-AU and the AMT in stakeholders' applications and systems.
  • Contribute to the NCTS product development roadmap by providing feedback on changing requirements from jurisdictions, clinicians, vendors and other terminology stakeholders.
  • Participate in the Agency's terminology user forums, International Health Terminology Standards Development Organisation (IHTSDO) project groups and other industry meetings as required.
The successful candidate will have demonstrated experience in the field of Health Informatics, including knowledge of SNOMED CT or related terminologies and classifications. In addition, key skills and experience include:
  • Experience working with software vendors, preferably related to clinical information software packages.
  • Experience in data analysis, database systems, and writing SQL queries.
  • Experience in delivering face-to-face training to a broad range of clients.
  • Excellent communication skills, both verbal and written, including the ability to understand and communicate concepts and materials of a complex, conceptual and technical nature, simply and clearly.
  • Proven ability to work through problems with different customer groups including clinical users and technical implementers achieving positive outcomes.
  • Tertiary qualification preferably in Health (pharmacy, nursing, medicine), laboratory or information sciences or similar.
To be eligible you will have full rights to work in Australia. Application for this position will close on Monday 14th November 2016 at 11.59pm (AEST).

For further information regarding the position and the Australian Digital Health Agency please visit our careers page at and apply online.

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