Saturday, 1 April 2017

Mars Recruitment Collections Consultant Job Vacancy in Australia

An exciting opportunity has arisen for an collections consultant to join a large investment bank, as part of their collections department. In this role you will be responsible for managing/supporting arrears activities on delinquent mortgages. To be successful in this position you must possess excellent communication skills, strong focus for obtaining results and previous experience in building and maintaining relationships.

  • Receive inbound & make outbound calls to customers.
  • Liaising with external parties, within delegated authority
  • Assess, review, recommend & undertake recovery action.
  • Provide information & support to clients experiencing financial difficulty.
  • Assisting clients to process hardship requests
  • Maintain positive relationships with internal & external stakeholders.
  • Provide support to internal teams as required.

Essential Criteria
  • Good Verbal/written communication skills
  • Have a pro-active & strong work ethic
  • Must be able to handle client complaints and queries
  • Must have the ability to negotiate payments plans with customers on the phone
  • Must be IT Literate, Excel and Word is essential

If you are interested in applying for this position then please follow the link, or send an up to date copy of your CV to
All applications will be handled in the strictest of confidence.
For further information please contact Chris Wood at MARS Recruitment on telephone number 02 9003 4922.

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