Sunday, 10 September 2017

Impact English College Pty Ltd,Administration /Student Support Officer Jobs Vacancy

Impact English College is an accredited provider of English Language Intensive Courses to Overseas Students (ELICOS). The college was established in 2008 in Melbourne and has grown steadily over the past 10 years. The Brisbane campus was opened in 2015. The college now has over 800 full-time adult students from more than 25 countries and offers excellent facilities and programs. The college currently has over 100 staff employed across the academic, administrative and marketing departments. Impact English College is committe
d to providing student-centred services and our commitment to excellence resulted in the college receiving the 2013, 2014, 2015 & 2016 Victorian International Education Award from the Victorian State Government.

The Position
This position is a newly created position as part of the college's expansion plan.  This exciting and rewarding position requires the perfect combination of administrative and communicative skills. The position has a broad range of duties in the area of administration and student services, as well as reception duties.
This position covers responsibilities for:
  • Administrative duties
    • Process applications and issue Offer Letters, Confirmations of Enrolment (CoE) and other relevant documentation.
    • Update and maintain student data in student database and student files.
    • Register all new students in a professional manner and assist academic staff with orientation
    • Other duties
  • Student services
    • Organise homestay/ student residence accommodation and airport pick up, liaising with the homestay, accommodation and airport service providers.
    • Systematically monitor student attendance in compliance with ESOS Act and take action accordingly (attendance Warning letters and Intent to Report letters), and respond to Appeal letters in accordance with the decision made by the college
    • Provide counselling session to students for personal, attendance and/ or homestay issues.
    • Create, organize and promote weekly activities as well as whole-school events at least 4 times a year.
    • Other duties
  • Reception duties
    • Provide a service-oriented reception facility to staff, students and the public.
    • Respond to telephone inquiries, ensuring advice provided is in line with the College policies and procedures and where appropriate redirecting specialised enquiries promptly and accurately in order to provide an effective service.
    • Other duties

The successful candidate will possess:
  • Service-oriented customer service skills
  • Great interpersonal skills
  • Cross-cultural understanding
  • Ability to work as part of a team but to also take initiative
  • Ability to cope under pressure
  • Attention to detail
  • Native-speaker level in all English skills
  • Proficient computer skills

A detailed position description is available from the link below:
Applicants must have the right to work in Australia long term. Working Holiday and student visa holders will not be considered.
Only successfully short-listed candidates will be contacted about an interview.
 Applications close Friday, 15th of September 2017.

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